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Shipping Policy

BUNNY CAT Shipping Policy​​

​​Last Updated:​​ July 26, 2025

Thank you for shopping with BUNNY CAT! This policy details how we ship orders globally. For returns, see our Return & Refund Policy.

​​1. Shipping Destinations​​

We ship ​​worldwide​​ to most countries. Restrictions may apply for certain items due to local regulations, product availability, or safety rules (e.g., batteries, liquids). Verify your country’s availability at checkout or contact us at [support@bunnycat.com].

​​2. Order Processing​​

  • Orders typically process in ​​1–3 business days​​ (excluding weekends/holidays) after payment confirmation.

  • Delays may occur during sales or holidays.

  • ​​Pre-orders/backorders:​​ Estimated ship dates are listed on product pages.

​​3. Shipping Methods & Carriers​​

We use trusted global carriers tailored to your region:

  • ​​Standard Shipping:​​

    • ​​North America:​​ USPS, FedEx Ground

    • ​​Europe:​​ DHL Parcel, Royal Mail

    • ​​Asia-Pacific:​​ EMS, DHL eCommerce

    • ​​Other Regions:​​ Local postal services or DHL

  • ​​Expedited Shipping (paid):​​

    • Options like DHL Express, FedEx International Priority, or UPS Worldwide available at checkout.

​​4. Delivery Timelines​​

Estimated after processing completes:

  • ​​Standard Shipping:​​

    • USA/Canada: ​​5–10 business days​​

    • Europe: ​​7–14 business days​​

    • Asia-Pacific: ​​7–21 business days​​

    • Rest of World: ​​10–30 business days​​

  • ​​Expedited Shipping:​​

    • USA/Canada: ​​2–5 business days​​

    • Europe/Asia-Pacific: ​​3–10 business days​​

    • Other Regions: ​​5–15 business days​​

ℹ️ ​​Note:​​ Customs, weather, or local disruptions may cause delays. Track orders via our Order Tracking portal.

​​5. Shipping Costs​​

  • Calculated at checkout based on:

    • ​​Destination country​​

    • ​​Package weight/dimensions​​

    • ​​Selected shipping speed​​

  • Free Standard Shipping promotions (if available) apply to orders.

  • ​

​​6. Customs & Import Fees​​

  • ​​International customers:​​ You are responsible for ​​customs duties, taxes, or fees​​ charged by your country upon delivery.

  • These fees vary by location. Contact your local customs office for estimates.

  • BUNNY CAT does not collect or control these charges.

​​7. Tracking Your Order​​

  • Tracking numbers are emailed once your order ships.

  • Monitor delivery status via our Order Tracking page or the carrier’s website.

  • Contact [support@bunnycat.com] if tracking doesn’t update within ​​48 hours of shipment​​.

​​8. Damaged or Lost Packages​​

  • ​​Damaged items?​​ Email photos of the product/packaging to [bunnycatfurry@gmail.com] within ​​24 hours​​ of delivery.

  • ​​Lost in transit?​​ Report after ​​15 days​​ (Standard) or ​​7 days​​ (Expedited) from the last tracking update. We’ll investigate with the carrier and reship or refund as appropriate.

​​9. Address Accuracy​​

  • ​​Double-check your shipping address at checkout!​​

  • We’re not liable for errors in customer-provided addresses.

  • Need to fix an address? Contact us ​​immediately​​ after ordering.

​​10. Returns & Exchanges​​

  • See our Return & Refund Policy for full details.

  • Return shipping costs are the customer’s responsibility unless the error was ours.

​​Questions?​​
Email us 24/7: bunnycatfurry@gmail.com
Live Chat:
Phone Support: [+1 (647) 923-7131] (Mon-Fri, 9AM-4PM EST)

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